Shipping Policy

SHIPPING ZONES
Currently we can only ship products to the US, Canada, UK, Australia and New Zealand.

 

SHIPPING CHARGES
We charge a flat shipping rate for each parcel within 400g. Depending on the number of products purchased, an order may be shipped in multiple parcels.

 

SHIPPING TIME AND ESTIMATED DELIVERY
The shipping time for all orders is between 7-18 business days and the standard processing time is 12-48 hours. For customized products, it can take anywhere from 3-5 working days for processing which will increase the shipping time by those days.

 

TAXES AND DUTIES
Taxes and duties are included in the purchase price, so there is no hidden costs for you.

 

WRONG ADDRESS ENTERED
It is the customer's responsibility to enter the correct shipping address when ordering from our website. If you have placed an order and have put the wrong address, please contact us within 24 hours via email at support@artemishine.com. If no tracking number has been issued, we will aim to resolve your issue. However, if a tracking number has already been issued, a $8.00  ‘return to sender’ fee and further $2.00 postage fee will be charged.

 

PRE-ORDERS
For all pre-orders, please note that the 'dispatch by' date is a guide only and items can be shipped before or after this date.

 

LOST PACKAGE
Customer satisfaction is our top priority, so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
 
If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund. If you have entered the wrong shipping information, you are not eligible for a reshipment or a refund.